The Importance of Choosing a Reliable Real Estate Agency
Choosing a real estate agency is one of the key steps in buying or selling a property. In Moscow, there are many agencies offering their services, but not all of them can meet your expectations. Our experience with Etagi Real Estate Agency was extremely disappointing, and we want to share our story to warn others about potential issues.
Initial Expectations: Promises and Prospects
When we approached Etagi, they presented several attractive property options, claiming they had no hidden issues. Promises of professional support and consultations at all stages of the transaction gave us confidence in a successful outcome. Initially, everything looked promising and reliable.
Timeline Issues: Missed Deadlines
However, the reality was far from the stated promises. The transaction process was significantly delayed despite the pre-agreed timelines. This led to numerous inconveniences and delays, which negatively affected our plans. The agency failed to meet their deadlines, and each stage of the deal took weeks.
High Commissions and Inappropriate Recommendations
The realtor we worked with strongly recommended properties with high commissions that did not meet our needs. It seemed that the agency cared more about their profit than our interests. We felt deceived and unheard.
Legal Errors and Documentation Issues
One of the most serious problems was the unprofessional handling of the legal aspects and documentation. Incorrectly prepared documents and the agency’s misapplication of the law led to serious legal consequences. We had to hire external lawyers to correct the mistakes, significantly increasing our costs.
Prioritizing Their Interests Over Clients’
Throughout our dealings with the agency, it became clear that their interests were prioritized over the client’s. Our needs and preferences were ignored, and the realtor did not show sufficient involvement in the transaction process. Feedback was almost nonexistent, causing additional stress and inconvenience.
Time and Money Wasted
Working with Etagi resulted in a significant loss of time and money for us. Instead of offering a competent realtor or correcting their mistakes, the agency ignored our requests and complaints. We were extremely dissatisfied with their work and cannot recommend their services to anyone.
Warning for Potential Clients
Our experience with Etagi Real Estate Agency was extremely negative. We do not recommend their services to those who value their time and money. Be cautious and carefully choose real estate agencies to avoid similar problems. We hope our experience helps you avoid mistakes and find reliable professionals for your housing needs.
How to Avoid Similar Problems
Research the Agency’s Reputation: Read reviews and study the agency’s ratings before starting cooperation.
Clarify All Details in Advance: Discuss all timelines and commissions in advance and require written confirmation.
Thoroughly Check Documents: Carefully review all documents provided by the agency for errors and compliance with your requirements.
Demand Feedback: The agency should be available for communication and ready to answer all your questions within a reasonable timeframe.
We hope our experience serves as a useful lesson and helps you avoid similar problems in the future.
Contacts:
+7 495 120-00-05
https://msk.etagi.com/
Moscow, st. Profsoyuznaya, 56, floor 10
Our experience with the Etazhi agency was extremely disappointing. The realtor did not take our needs into account at all and offered unsuitable options. The transaction process dragged on for several months, despite the pre-agreed deadlines. We felt completely ignored and did not receive adequate attention to our requests.
Working with the Etazhi agency resulted in many problems for us. The documents they prepared were full of errors. We had to bring in outside lawyers to rectify the situation, which resulted in additional costs. The realtor turned out to be incompetent in legal matters, which made the situation worse.
It was almost impossible to contact the realtor. We had to wait weeks for answers to calls and messages. When we finally received a response, the information was incomplete and did not meet our expectations. It feels like no one has dealt with our problems properly.
The agency charged a high commission for mediocre services. The recommended real estate options did not meet our requests and needs. It seemed like the realtor was more concerned about his profit than our interests.
The transaction process was greatly delayed, despite pre-agreed deadlines. This caused many inconveniences and delays, which negatively affected our plans and expectations. The agency failed to meet its deadlines, resulting in additional costs and stress.
The realtor from the Etazhi agency was unprofessional and showed no interest in our requests. We expected a much better level of service, given the agency’s reputation. We were extremely dissatisfied with their work and quality of service.
Incorrectly completed documents led to serious legal problems. The Etazhi agency did not comply with the law, which forced us to turn to third-party lawyers. This resulted in additional financial costs and significant delays in the transaction process.
Our requests and wishes were constantly ignored. The agency is clearly not interested in meeting the needs of its clients. We felt completely ignored and did not receive adequate attention to our issues.
The level of service at Etazhi turned out to be unacceptable. We were unable to resolve any issue without additional problems and delays. The realtor was not attentive to our needs and requests, which caused constant frustration.
Working with the Etazhi agency resulted in a significant loss of time and money. We were extremely dissatisfied with their work and cannot recommend their services to anyone. Instead of offering a competent realtor or correcting their mistakes, the agency continued to ignore our requests and complaints.